SECONDARY MARKET · STRATA MANAGEMENT
A burst pipe in a strata building doesn't just affect one owner — it becomes a common-property emergency with insurance, contractors, and council members all needing answers fast. Reactta answers the first call, gathers the details your strata manager actually needs, and dispatches to the right contractor immediately.
One flooded unit. Twelve angry owners. We handle the call before it becomes a strata meeting.
THE PROBLEM
Why strata management calls can't go to voicemail
ISSUE 01
Common property emergencies escalate fast
Water in a stairwell or a fire panel fault affects the whole building, not one unit. Speed of response matters to every owner.
ISSUE 02
Strata managers juggle multiple buildings
You can't be reachable for every building, every hour. We are.
ISSUE 03
Owners expect a professional first response
A calm, competent voice on the first call sets the tone for how the whole incident gets handled.
HOW REACTTA HANDLES IT
Strata Management-specific call handling
Operators are briefed per building: emergency contractors on file, common property vs. unit-specific issues, and who on your team needs immediate notification for high-severity events.
FAQ
Can you keep separate contact lists per building?
Yes — each strata corporation can have its own emergency contractor list and escalation rules.
What about non-emergency owner questions?
Logged and passed to your team for regular business-hours follow-up, kept separate from true emergencies.
What happens after hours?
Nothing changes — Reactta answers restoration emergency calls 24/7/365, including holidays.