ADDITIONAL MARKET · HVAC
No heat at midnight in January is an emergency. Answer it like one.
HVAC failures don't respect business hours, and a customer without heat or air conditioning won't wait until morning to find someone who'll help. Reactta answers every call, qualifies the urgency, and gets your on-call tech dispatched — so the job doesn't go to whoever answers first.
THE PROBLEM
Why hvac calls can't go to voicemail
ISSUE 01
Seasonal spikes overwhelm your phone
Cold snaps and heat waves mean every customer calls at once. We scale with the surge.
ISSUE 02
Techs are on rooftops, not on the phone
Field techs can't stop mid-repair to field new calls. We handle intake while they work.
ISSUE 03
Same-day jobs go to whoever answers first
A live answer beats a voicemail every time — especially for no-heat, no-AC emergencies.
HOW REACTTA HANDLES IT
A live answer beats a voicemail every time — especially for no-heat, no-AC emergencies.
Operators are briefed per building: emergency contractors on file, common property vs. unit-specific issues, and who on your team needs immediate notification for high-severity events.
FAQ
Can you keep separate contact lists per building?
Yes — each company can have its own emergency list and escalation rules.
Do you handle maintenance plan scheduling too?
Yes — routine maintenance calls can be logged and scheduled per your calendar, separate from emergency dispatch.
What happens after hours?
Nothing changes — Reactta answers restoration emergency calls 24/7/365, including holidays.