Your tenants don't wait for 9am. Neither should your phone.
A tenant with no heat, a flooded unit, a lockout at midnight — property managers can't be everywhere. Reactta answers tenant calls around the clock, tells urgent from routine, and gets the right vendor moving without waking you up for a leaky faucet.
THE PROBLEM
Why property management calls can't go to voicemail
ISSUE 01
Every call feels urgent to the tenant
We separate true emergencies (flooding, no heat, safety issues) from routine requests, so you're only pulled in when it matters.
ISSUE 02
Vendor coordination is a full-time job
We log the issue, unit, and access details so your vendor shows up with the right information the first time.
ISSUE 03
After-hours calls pile up
Tenants call whenever the problem happens. We're already awake.
HOW REACTTA HANDLES IT
Property Management-specific call handling
Operators follow your escalation rules: what counts as emergency vs. routine, which vendor handles what, and who gets notified first. Every call is logged with unit number, tenant details, and issue description.
FAQ
Can you route to different vendors by issue type?
Yes — plumbing, electrical, HVAC and general maintenance can each route to a different contact based on your rules.
Do you handle tenant complaints, or just maintenance?
Primarily maintenance and emergency dispatch. Non-urgent complaints get logged for your team to follow up during business hours.
What happens after hours?
Nothing changes — Reactta answers restoration emergency calls 24/7/365, including holidays.