Privacy Policy

Last Updated: July 20, 2025

At Reactta, we take privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services.

1. Who We Are

Reactta is a 24/7 emergency call answering and dispatching service specializing in the restoration and emergency response industries. We operate across North America and are committed to protecting the privacy of our clients and their customers.

2. Information We Collect

We collect the following types of personal information:

Client Information: Business name, contact details, billing info, service preferences.
Caller Information: Name, phone number, address, service requested, and any additional details provided during a call.
Website Usage Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).
Communications Data: Emails, messages, call recordings (if applicable), and service logs.

3. How We Use Your Information

We use the information we collect to:

Provide and improve our call answering and dispatch services.
Record and track calls and job requests on behalf of our clients.
Customize client dashboards and generate call logs and reports.
Communicate with clients regarding service updates, support, and billing.
Comply with legal obligations and protect the integrity of our systems.

4. How We Share Information

We do not sell or rent personal information to third parties. We may share information with:

Service Providers who help us operate our business (e.g., CRM software, cloud hosting, analytics tools).
Authorized Personnel within the client organization who require access to call or dispatch logs.
Legal Authorities if required by law, subpoena, or to protect our legal rights.

5. Call Recording and Consent

Calls may be recorded for training, quality assurance, and documentation purposes. By using our services, both clients and callers consent to this unless prohibited by law in their jurisdiction.

6. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your information, including encryption, access controls, and regular audits.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your information.
Object to or restrict certain processing activities.
Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at privacy@reactta.com.

8. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, and client reporting needs. After that, data is securely deleted or anonymized.

9. Cookies and Tracking

Our website uses cookies to improve your browsing experience. You may control cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and post the new policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact