PRIMARY MARKET · RESTORATION
The insurance adjuster's list has 5 names on it.
Be the one who picks up.
A pipe bursts at 2am. A basement floods during a storm. Your tech is elbow-deep in a wall cavity and can't grab the phone. Reactta answers every call, assesses the loss type, and gets the job on your on-call tech's radar in under a minute — before the homeowner dials the next name on the list.
THE PROBLEM
Why restoration calls can't
go to voicemail
ISSUE 01
The 2 AM Problem
Restoration emergencies don't check a clock. Neither do we — every call is answered live, 24/7/365.
ISSUE 02
Techs can't answer
mid-job
Your crew is extracting water or gutting fire damage, not holding a phone. We take the call while they work.
ISSUE 03
Adjusters move fast
Insurance adjusters and property managers call the next contractor within minutes of a no-answer. We make sure that's never you.
HOW REACTTA HANDLES IT
Restoration-specific call handling
Reactta operators are trained on restoration-specific triage: water category and class, fire vs. smoke vs. soot, active mold vs. remediation, storm vs. structural. We capture loss type, address, insurance info, and urgency level, then dispatch straight to your on-call rotation.
FAQ
Can you tell the difference between an emergency and a routine call?
Yes — our triage script is built around restoration urgency levels, so true emergencies get dispatched immediately and routine calls get logged for business hours.
Do you work with insurance adjusters directly?
Operators can take adjuster calls and log claim details, then route to whoever on your team handles insurance coordination.
What happens after hours?
Nothing changes — Reactta answers restoration emergency calls 24/7/365, including holidays.